One of my friends had a hair in her ramen. A short black hair about 2 inches long (way darker than our hair so it certainly wasn't from us). She wasn't hungry anymore but I kept eating. Nearly to the bottom of my bowl and I found the same kind of black hair. I asked for a manager and he said "that things like this happen" . As someone who has worked in the service industry for 10 years, I couldn't believe those words were said. Yes, these things happen but twice?! Are they even wearing hair nets in the kitchen? Then he said he was sorry, and offered an ice cream. I turned down the ice cream. I'm not squeamish but I left there very uncomfortable. I was even more uncomfortable that nothing was done for us other than offering ice cream. Is it unreasonable to think that after finding hair in two dishes, we'd get at least one dish taken care of... Particularly, the bowl that had three bites taken? I won't be back.