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  • That feeling that your some sort of inconvenience is a really crappy feeling! I stopped by to get couple things that I have been craving. Today my craving got so out of hand that instead of going to bed I drove up to Safeway. Everything was going well up until I got to the register. The cashiers name was Tatyana. So I put in my awards number and she tells me that's not the correct one. I told her I had another number that could be the right one. She proceeded to tell me she can input the number instead. I provided her with the number and she inputs it in the register. (Sweet it went through.) So I asked her what name is it showing. She gave me another name that wasn't my name so I told her no that's not me. My husband then says let's use mine. (At this point 1 customer stands behind us in line. Keep in mind no one was behind us so it wasn't like we were holding up a line. The store was empty. Doesn't surprise me since it's around 8:00 PM.) Tatyana says in a annoyed voice "oh well I have to rescan everything again." I told her "ok that's fine." It was 4 things! 3 juices and 1 bag of chips. So it's not like it was a whole grocery cart! My husband since he saw the face and voice she made he said "ok no that's fine." I then said "No scan them again because I want to use my gas points." Once again Tatyana says " I'll have to scan all the items again." I once again said "ok that's fine." The face Tatyana made was like I was some sort of inconvenience. This went back and forth for couple more times.!Now I understand if the line was backed up and there was a lot of traffic, but really how difficult is it to rescan the items. A good customer service representative response would of said something along the lines of "Actually it's ok it's not a problem we can rescan them." Honestly it took longer my husband trying to convince me not to have Tatyana scan the items again and all because he didn't want to inconvenience her. (As he later told me in the car) Side note I work with customers and I know I'm getting paid to do a job and that is to provide the customer an exceptional experience. Also I want to add that I actually had a 5 stars review save on draft that I have to admit that I forgot about. The only good thing about this Safeway is the sushi couple that make the sushi. They are so sweet and have great customer service. Also they make some pretty good sushi to get rid of those sushi cravings. Honestly I won't be back even for sushi. I'm not trying to dramatize, but it's a really crappy feeling when you feel un welcomed and like your some sort of inconvenience. Anyway I'm embarrassed to say that I felt so crappy that as I drove home I was crying. Call it sensitive, hormones, or whatever but no one should have to feel that way after going shopping at a food grocery store or anywhere.
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