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  • If I could rate the Petsmart hotel no stars....I would! Be warned if you are looking to board you pet here!! DO NOT bring your pet here for boarding!! The people who are in charge here are not responsible and are not polite. My dog was very traumatized from staying there, which he has been boarded in the past and never had this experience or acted weird when we picked him up! First, I called on Saturday to check on my dog, since I wondered how he was doing. I called on a Saturday, they were understandably but that is not my point....I called and left a message on their machine to get a called back....well about 5 hours passed and we did not get a call back, so I called back and when I asked why nobody called me back, they told me somebody did according to their "notes" but the funny thing is that nobody called back and checked the messages on our house phone and there was not any messages left by anyone from the pet hotel! The next thing is that they overfed our dog - we gave them enough food in the event our flight was delayed to where he would have enough food for the morning....when they brought what was left of his food, there was less than 1/2 of cup which is about 1 3/4 of a cup less, he is fed close to 2 cups per meal twice a day. Lastly, he had poop stuck to his butt which was very hard to get out and my dog has NEVER has poop stuck to this butt!! I really felt like they did not really pay much attention to the dog. They are also over priced - if you want your dog to have "play time" it's extra compared to other places where it is included in the price. If you love your pet, do not board you pet here! I would suggest either Doggie District or Camp Bow Wow.
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