Customer service is dead these days, and Century Link is a prime example of this. We used to have DirectTV but switched over to Century Link Prism TV when our DTV contract was up. What a hassle, I thought DTV customer service was bad......Century Link is 10x worse. Bills are wrong every time and speaking with customer service is a total nightmare. Expect to spend over an hour getting anything changed.
We called to add a second receiver, they missed two appointments and I sat at home all day each time waiting for them. Each time I called to explain the situation they were clueless, even when I gave them my confirmation number. When I asked for a free month or something for my time wasted sitting at home all day they refused.
They assured me it would be done Monday....we'll see.