Avoid this company! They are a ripoff. The company is fine until you need something. We were woken up by a continuous beeping from the control panel. We were able to turn the beeping off but still got an error message. We called the company and asked if there was anything that we could do. The representative said that there was nothing that we could do and that they had to send a representative out. A week later a tech finally showed up. The tech spent 15 minutes changing the battery (which I'm pretty sure that we could have done) and then said that he would bill us. I should have realized then that I was in for it. Two weeks later we received a bill for $131. For 15 minutes and a battery!!! (Our dropcam shows the tech here for literally 15 minutes). My pregnant wife calls the company today and after a few lines of BS Louis drops our bill to $65. What a scam! For $170 a quarter we get nothing. Plus, god forbid you need to get in touch with someone at 7:30 pm. I am now requesting that Louis come and get all of their equipment off of my property. For $700 a year they can't guarantee that the equipment works? For $30 a month my cable company will give me 1000 times more.