I can't say I've had any bad experiences with this store. I live right down the street from it and visit it often. Every return I've ever made was done hassle free, the store is always well lighted, and (for a department store) relatively clean. Some of the cashiers are faster than others and I've learned who they are, so lane selection has a lot to do with getting checked out quick. I like this store better when compared to the nearby Surprise Walmart at Bell & Grand. There's far less traffic because this is a stand alone store that isn't adjacent to any plazas like the Bell road store is.