Very disappointed. 3+ hour delivery.
We have probably eaten librettos dozens of times. Unfourtently the service I received yesterday was inadequate and shameful.
The sequence of events.
(1) Ordered at 1:15 pm using the new online delivery checkout.
(2) Email received saying the order would not be delivered till 2:35 pm. I called to confirm why it would be so long. "They did not have a delivery driver available until then"
(3) 2:35 pm rolls around and no delivery, waited till 2:50 to give them a ring back. They said the delivery guy is ready and just waiting on getting the food out.
(4) 3:40 pm the food finally arrives. (1 hour after they had a delivery guy, and just to think, this is over 3 hours of my original order), I was minutes away from giving them a call. I probably should have anyways. But given we waited hours, we were starving.
Overall, I waited over 3+ hours for a lunch which became dinner.
The fries were not that good, more soggy than crisp. The pizza was lukewarm and nothing sizzling about it. I waited for mediocracy, it was a waste.
They did not refund the order, they just sent it out oblivious of the repercussions.