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  • Very disappointed. 3+ hour delivery. We have probably eaten librettos dozens of times. Unfourtently the service I received yesterday was inadequate and shameful. The sequence of events. (1) Ordered at 1:15 pm using the new online delivery checkout. (2) Email received saying the order would not be delivered till 2:35 pm. I called to confirm why it would be so long. "They did not have a delivery driver available until then" (3) 2:35 pm rolls around and no delivery, waited till 2:50 to give them a ring back. They said the delivery guy is ready and just waiting on getting the food out. (4) 3:40 pm the food finally arrives. (1 hour after they had a delivery guy, and just to think, this is over 3 hours of my original order), I was minutes away from giving them a call. I probably should have anyways. But given we waited hours, we were starving. Overall, I waited over 3+ hours for a lunch which became dinner. The fries were not that good, more soggy than crisp. The pizza was lukewarm and nothing sizzling about it. I waited for mediocracy, it was a waste. They did not refund the order, they just sent it out oblivious of the repercussions.
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