Since this has changed from Storage One I have had the cost of my storage unit jump up and have had my debit card charged with out my authorization and outside of my account set automatic payments for amount that do not show on any statement I have ever received. I set up my auto-payment to not have to constantly be checking in to my unit or be on the phone with someone and it has not been the case.
Best advice I can give is to stay away and use any other storage company besides this one and if you can't go any where else, video tape/record all interactions with the staff and keep all paper and email communication and documents so you can get you money and your stuff back when they change the rates and hold your stuff until you pay or start changing you card with your permission.