You. Get. What. You. Pay. For.
I took about 10 items here (a mixture of pants, skirts, shirts, etc.) and when I got them back one of my pairs of pants had stains ALL OVER IT! They were not there when I took them in. The stains were a very dark color (pink pants) and a very distinct pattern that almost looked like footprints.
So I took them back and they told me they would soak them and get the stains out and call if they wouldn't be ready the following day. A man called and said he needed an extra day and would let me know if there were any issues. When I didn't hear anything else I went back to get them and the stains were WORSE. So they told me they would hang on to them and leave a note with them for the owner to call me.
Well a week went by and I heard nothing. Mind you, they still had my pants this entire time. So I finally called back and he told me that he would write me a letter to take to the store with the pants to get my money back. -__- At this point after 5 trips there and several phone calls I think I'm better off leaving the pants there and taking the loss. Because returning a pair of completely ruined pants to the store with a note from the dry cleaners just sounds absolutely absurd to me.