So I needed a new phone as mine died. They are now running no promotions and a replacement phone is $750. That is crazy, especially given that without making this announcement they gave us $99 credit for turning in our old phones so basically no one has any backups should theirs break.
So we go into the store, upon entering I ask the manager some questions and have a work promo in my hand. He talks round and round in circles, flat out lies, evades questions like a used car sales man. At one point actually says "don't trust anything apple says"....etc, etc. again, my truth teller is always the smirk on others employees faces while listening to this nonsense. I asked him the same question four times and got a different response each time. Finally, I said why didn't you tell me about the fee when I asked about fees in the very first sentence.
I am assuming this location has had high employee turnover since my last visit. I just turned and walked out.