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  • Manager is grossly incompetent and thoroughly rude. Left me sitting in the waiting room for an hour after I made an appointment the previous day because he "didn't hear me say I had an appointment." Apparently there is no system in place for appointments, its all pen and paper which allows them to do service in whatever order they please. 99% sure he was lying about not hearing my appointment as I was there in person to make an appointment the previous day and he never mentioned an hour+ long wait when I checked in, but have no idea what his motivation would be except for racism, which in 2014 seems unlikely. None of the old guys that worked there back when this was a great tire store (circa 2008) work there anymore (Patrick or any of the guys who worked in the back). Would definitely recommend taking your car somewhere else in champaign.
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