I grew up eating dim sum in Hong Kong and also lived in NYC for years. So when I moved to CLT I was dying to find a good place for semi-decent dim sum to satisfy my cravings. However, having given this place its fair number of chances, I've now given up and have resorted to buying frozen dim sums and mastered my own won ton dumplings at home to beat those cravings.
In short, the dim sum is by far the worst I've had in my liffe, and they don't even come out warm. Service is horrible even to Chinese customers. The owner with the short hair has an attitude problem. However, being the only dim sum place in town (Dragon Court doesn't even count with such a miserable location and setup), I suppose they can get away with anything, food quality or sanitation-wise.
Whenever we get a chance to visit NYC or HK we order dim sum like there's no tomorrow. I am ashamed to tell our friends why.