First off I am rating this a 3 because the food was very good. Although I will start from the beginning. I went here with my family and significant others(7 total) on a Tuesday night with reservations at 6:45 during restaurant week. It started off great, 3 different people came to our table to introduce themselves, while the 3rd waiter explained the menu in very great detail. We then ordered drinks after being seated for about 20 minutes. A couple bottles of wine, and some mixed drinks. We then ordered about 1 hr into being there. There are 3 courses if you want to do the special which we all did. Some of us ordered salads as starters, and the other half ordered Lobster Bisque. About an hour after ordering the waiter came over and told us that they burnt the bisque and did we want salad. At those point we've been here for about 1 hr and 45 minutes with no food. Just bread. No apps, nothing. The 2 bottles of wine were already gone. After stating they length and that we want wine while we have dinner but hadn't even got our salads yet, they brought over 2 more bottles of wine and apologized and comp'd them. Once the food finally arrived everything was tasty. I got a 7oz fillet which was awesome. Other grabbed fillets or crab cakes and everyone seemed pleased. We got a few sides. Mashed potatoes and mushrooms which were also awesome. The food was great. I will probably go back at some point because I do not think what happened will happen again. Were weren't mad, as it is enjoyable to sit and talk to family. I live 10 minutes away and we were in our seats at 6:45 and I didn't get home until after 10. Food is 5* but I think the kitchen and staff was not expecting what was there. The ambiance was very classy, dark, and elegant. Very beautiful.