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| - BOTTOM LINE: Their slow and inconsistent service leaves little reason to return given the competition in the city. Management should re-examine staffing issues.
One poor experience is sometimes all it takes to ruin a dining experience, but judging from what other Yelpers have written, exceptionally slow service would seem to happen more often than expected (even in the main seating area).
So I arrived late Saturday night with 3 other starving diners. Their main restaurant was full, but was advised that they would be able to accommodate us in the lounge, which was only half full. This was probably the single worst decision of the night as their lounge does not appear to be adequately staffed for diners.
Having read what other Yelpers have written, I was aware that the price to portion ratio was high and wouldn't exactly be described as a good value. That's fine but the portion size does come into play when you're starving and service is virtually non-existent, as I will articulate below. The food IS good, but pretty standard affair at this price point. I'll defer to other Yelpers for descriptions of each of their dishes.
I counted one, maybe two, servers in lounge, and as a result of an understaffing issue, SERVICE WAS UNBEARABLY SLOW AND UNRESPONSIVE:
-We had to wait forever between each step of being attended to, given our menus (had to return twice because we weren't given the full menu the first time), ordering drinks and then our dinner.
-Drinks were often left sitting empty for prolonged periods (only one of my friends managed to order another drink)
-After each finishing an appetizer and a main, we remained hungry and were ready to order more, but after waiting for what seemed like an eternity (and with our server no where to be seen), we decided that it would actually be faster (and more filling) to grab the bill and get some street meat. We even paid in cash because we didn't want to risk waiting another 10-20 minutes for our server to process the credit card.
The level of service was abysmal for a restaurant of this purported calibre. When you understaff your restaurant to this degree, it is truly a disservice to your customers no matter how well-trained each individual server is or how talented your kitchen staff may be. With so many other wonderful places in this neighbourhood, let alone the city, it's difficult to recommend Luma.
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