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  • I hate to give a bad review, but we will never step foot back in this place again. The service was the worst I have seen. We walked in on a Sunday with 14 people. I can understand that may be overwhelming but the place was empty. Tables had dirty plates on them. Knew that was probably not a good sign. Took 30 minutes to get water. They kept telling us our server was coming soon. Another 20 minutes and he walked around our table to i.d. Everyone. we are all 40's and above but he was doing his job, I guess. He then came back around to finally get our drink order. At this point several of our table had already gone to get a drink at the bar. Drinks took 30 minutes at least. THEN he finally took our food order. Another 45 minutes for food. He would bring 2 plates at a time in 10 minute intervals. Where was back up for this guy? I talked to a manager who looked all of 21. He says he's so sorry and get this, he tells me when we asked where our server was, the manager says they had to go find him in the bathroom. What?! Manager offered an apology but never stepped in to help the guy, comp food, nothing! Our bill comes after tracking our server down. Another 30 minutes. Dirty plates on our table, no water refills. AND the server puts an automatic 20%. I know that is customary for a large table ( usually 18% though), so I lost it. At this point, the whole table is just over it. I talked to another manager and he offers to refund our automatic tip. And that our server would need all of our credit cards back to do so. What?! The server asked me what went wrong. Management needs to step up and train and do a better job of customer service. We will not be back.
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