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  • This is usually our "go to" place when we have visitors from out of town. Been going here since about 1990 (almost 30 years) and never had a bad meal. But, tonight was different. Waitress was very short and snippy from the beginning. "Sandy", our waitress, didn't seem too happy, or maybe overwhelmed, even though it wasn't crowded. Food came out and all was okay, except mine. Pollo Fundido is usually piping hot and delicious. But this time it was cold to the touch. Sandy didn't come back until after we were finished to ask how things were and inquired why I didn't eat. I told her it was cold and she stated that I should have said something. When I told her she never came back, she said "I've been here like 40 times!" Really.......not. The drink and chip guy was good. He refilled the drinks and chips. Sandy...nothing but a bad attitude. After my complaining, She brought a free fried ice cream, but then brought the bill. $14.00 inedible Pollo fundido included. I asked for the manager and told them to keep the cold pollo fundido. Just take it off the bill. The manager took it off, without an apology. I really hate complaining at restaurants and love giving a good tip for good food and service. I used to love this place. Sandy never came back to pick up the bill. We had to pay up front and again, the "manager", said he will work on the service. Hopefully, just an off night. Hate to see this place go away. But, we won't be going back anytime soon.
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