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| - It hurts me to write this after the delicious soft pretzel they served me--piping hot. Oh.My.God. It was like the junk-food angels came down from the heavens and told me, "You can die happy now."
Based on the quality of the other food we ordered, I'm sure said pretzels were just the out-of-the-frozen-box variety, but when served hot, brushed with melted butter and accompanied by my favorite fake-food condiment of all time (nacho cheese), I'm not complaining.
But that pretzel was really just a happy blip on the subpar radar of Winking Lizard Coventry. Now--I will cut the staff some slack here. I used to live near Coventry. I know the riff-raff they deal with on a daily basis. Lots of underage college kids trying to sneak in for drinks, drunk twenty-somethings testing their patience. I get it. But really, if you can't slap a smile on for your shift, especially when dealing with ADULT, dine-in customers? I've worked plenty of service jobs in my time. I've had to deal with the worst drunks (Browns game Sundays downtown... UGH x100) and I still wouldn't take out my shitty attitude on other customers. Here... try this. Instead of having a bouncer-like greeter at your door like you're a nightclub, how about you just stick with a smiling, pleasant hostess?
And not to keep the complain train going... but no one likes to eat in a refrigerator just because the staff is warm. I hate to say this, but the customers' comfort should be top priority. The room we were brought to was down-right frigid. The A/C was on in October. it was under 50 degrees outside. Problem numero uno. The server was asked to turn the A/C, which she did, especially after she noticed the entire room still had their winter coats on. Shortly afterwards another server told her to turn it back on because she was hot--AFTER hearing the request from a customer. Oy.
Lastly, like I mentioned before, the rest of our food was just not good. The wings looked soggy and under-cooked, yet dry--if that makes sense? It was like they were sitting for a while and getting cold before they brought them out. My grilled cheese was hardly warm, complete with congealed cheese inside--no melty goodness for you! And the loaded fries were just meh, but I think that's just my personal opinion. I don't like steak fries.
LIke many of the other Yelpers have mentioned, some consistency across all Winking Lizard locations would be nice. Oh, and staff that can at least pretend like they want to be there.
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