Long day, just flew from NJ and tried checking in just now. Told the room not ready?? $300 a night and you don't have a room at 4:40pm and still waiting. No here's a free drink or here's a card to swipe into the weight room. Nothing. Just stand around in the lobby. My advice go to the Marriott.
Update: woke up to beautiful view of Browns football stadium and the Lake Erie Waterfront through floor to ceiling windows. The room and hotel are really nice so let's call yesterday's check in snafu hopefully a rare glitch and me a grumpy Traveler.