My husband tried to change his order literally thirty seconds after he placed it and was told it was too late. When he went to pick up our food, the soup I had specifically requested be spicy was NOT spicy at all and they packaged it up totally carelessly so that most of it spilled out on the way home. When he told them he was never, ever coming back there because of his bad experience, they just shrugged. Since I'm currently home sick and most places are closing and I need spicy soup in order to live through the night I am seriously considering plastering their windows with fliers that say 'FUCKING RUDE ASSHOLES WITH BAD SOUP' after my recovery from the flu.
Obviously, this is totally fucking unacceptable and extremely bad business.
I order a ridiculous amount of thai food and will never be back to this place - this is my karmic retribution for trying to stray from Siam Terrace.