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  • I must start by saying I did not eat or drink anything at The Burgh. We had an hour or so before our flight boarded to grab a bite to eat. The Burgh was closest to our gate. Although we usually try to avoid eating meals at the airport due to prices, we were starving. We sat at a table with another couple who was traveling with us, making a table of four. The place was busy, but not all of the tables were full. One of our tables had an empty beer glass and receipt from the previous patron. We were in plain line of sight of the bar. There seemed to be two servers working the tables, but also going back and forth from behind the bar. One of the servers went to the table next to ours to hand them their beers and shortly after food. She did not greet or acknowledge us at all, though she looked right at us. We figured she was busy, so waited patiently. After another 10 minutes or so, I stood up and approached the bar, grabbing a menu myself. One of the servers said, I'll be right with you. Bottom line: we waited 5 more minutes or so, and when no one came, we got up and left. It doesn't seem anyone cared. Even if it was busy, there is no excuse for not at least greeting a party who has arrived. Service was completely unacceptable.
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