While on vacation in Vegas we stopped at Wahlburgers. We arrived around the lunch hour, and the place was hopping. Staff told us it would be approximately one hour to get a table. They ask for a cell number to notify you when your table is ready.
We sat at one of their outdoor tables to wait. The outdoor tables do not have table service. While waiting two seats opened at the bar, which we quickly snatched.
Once seated at the bar, staff walked by and didn't even acknowledge our existence. After the 7 to 10 minute mark, we employed a technique that has worked in the past. My wife calls the restaurant and speaks with a member of management. She explained that we had been seated at the bar for some time with no service. We were approached a short time later by the manager who apologized for the lack of service. The bar staff apologized several times as well.
I ordered their grilled chicken sandwich. Be mindful that the sides are extra, not included with your sandwich. Our food arrived in a 5 to 7 minute time period. As I was looking over my sandwich, I noticed a small patch of mold on the bun. When the waitress returned I asked politely if I could get a different sandwich. They were very nice about getting me a second sandwich. The chicken sandwich was very tasty, with it's buttery toasted bun and well seasoned chicken.
When it came time for the bill, they removed my sandwich and our two drinks from the bill. I thought this was a fair resolution to the issues we experienced.
I will give Wahlburgers another chance. Maybe next time will be at one of their other locations.