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| - I have literally had my pop up trailer for about a month and a half since I bought it NEW in September of 2016. Yes, that is right.... the service department has had it for nearly 6 of the eight months I have owned it.
It is unbelievable they are still in business. This brand new 2017 Forest River trailer had the follow issues:
1. Two flaws in separate sections of the canvas, leaking sink. Took 3 months to get first replacement shipped and covered by warranty, only to have the incorrect part show up. Ordered another which took another month to get.
2. damaged exterior which they did manage to get replaced without issue.
3. Bed mattress that started to come apart after one use (only to be replaced by another damaged mattress). After two months of waiting on the third mattress, found out it is not at the service shop yet and may not have even been ordered.
4. A faulty CO sensor. Apparently, this is a common issue they deal with all the time. Yet, there is no recall on them. A CO SENSOR.... seems this might be kind of important.
5. Failing battery. When discussed with the service rep, she said she could submit it with the rest of the warranty claim for the CO Sensor but wasn't sure how much long the delay would be if they went that way. Or, of course, I could buy a new one from them is what I was told.
Keep in mind that in eight months I have had the chance to use the trailer twice.
They have not been able to effectively tell me when I will get the trailer back each time. I have had dozens of calls unreturned. I have been hung up on... laughed at. I have spoken to more than a handful of staff, including multiple managers who have said they were brought in 'to fix things'. It takes multiple weeks just to assess the issue, then weeks to months to get parts (sometimes incorrect parts), then even longer to fix.
Some staffers have tried to empathize with me and the situation which only becomes patronizing when the same issues persist. Even more patronizing and irritating is when the Phone Hold Message states how they have one multiple awards for their service department. Based on the info above, you can only image the irony.
I may get the trailer back today but likely without the third mattress and with an almost dead battery (I refuse to spend one more dime with them EVER to buy a new one).
Believe me when I say I will make sure everyone I know and others I may not know are aware of my troubles with this company and guide them to not buy from them.
UPDATE: NO sooner did I finish writing this (about an hour ago) that I heard back from them and they received the wrong CO Sensor. Back to the drawing board again!
Update. 7/23/17 - Apparently, Forest River doesn't test for AZ heat. The service manager told me this after the diamond plating and corresponding weather stripping started to buckle. This was weeks ago. Anyhow, they did call me to let me know that the parts were in. However, after I hooked up the trailer and drove yet again to the service dept, I got a call from the service manager telling me not all the parts are there. Of course, no one could tell me when the parts would get there. The parts manager did tell me on Monday that he couldn't get a hold of his manufacturer and thus wasn't sure when they were coming. When I called on Friday, I was informed the parts were there and they could begin. And then, much to my surprise, I was asked when would I'd like to bring my trailer in. They already had it. UN-F'N BELIEVABLE!
Anyway, I now have my trailer back. All I have to wait for now is a replacement mattress. Of course, they can't tell me when it'll arrive. And, they tell me they have no control over the manufacturer because they're just a dealership. Again, unbelievable. At least they've ordered one at this point. The original plan they proposed was to wait until another like trailer came in then they could swap out the mattresses in my trailer. My question is would they've just put the crappy old mattress in the brand-new trailer for somebody else to deal with? Based on all of the experiences listed above, I will let anyone who cares to read this come to their own conclusion.
AGAIN, my advice is to NEVER, EVER, EVER BUY A TRAILER OR RV FROM THIS COMPANY. EVER
One last thing, I told the service manager the least they could do is deliver the mattress to my house so I did not have to go out of my way, given all the trouble I've experienced. He referenced the negative comments (Such as here and Facebook, I am presuming) as a likely reason they would not do that. He then proceeded to tell me he is trying to help me and make things better and that we should not focus on the past. I would have been happy to do that if anything had gotten better over the 10 MONTH ORDEAL I have been thru with this shitty company.
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