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| - I had a Volvo for several years and had good experiences with the service department at the dealership in Atlanta where I lived when I bought my Volvo. Then, five years ago, I moved to Charlotte and had to start taking my Volvo to Volvo of Charlotte for services. Let me tell you, this place is so bad that when it came time to replace my Volvo last year, even though I love Volvos, I bought another brand instead, just so I wouldn't have to deal with Volvo of Charlotte's service department. Seriously: the only reason I didn't buy another Volvo is that I hate this service dept and there weren't any other Volvo dealership service options nearby. What's so bad about this service dept?
1. Staff are RUDE. I mean, always rude. I never once had an even ok experience with them. I don't think they wanted to be there.
2. Prices are THROUGH THE ROOF for service, even compared with other luxury/ foreign cars. And it's not just the price, it's that the staff seem to take pleasure in telling you that they are charging you an arm and a leg. On two occasions, they laughed when they told me the repair costs.
3. Mechanics don't know what they are doing. As everyone knows, at about 100,000 miles, Volvos made within the past decade start to fall apart and become money pits. I think the mechanics here simply try stopgap measures to temporary resolve problems, charge a lot for it, then just charge you again next time for another temporary measure. I think the attitude is, "if it works, great; if not, he'll be back to pay us again next time."
4. Facility itself is kind of run down.
5. Loaners a hassle to arrange.
6. Location on independence is a hassle.
Overall, if you already have a Volvo, I would find an independent garage rather than patronize these chuckleheads. If you're trying to decide what to buy and would have to get it serviced in Charlotte, this service group is bad enough to avoid Volvo.
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