Very very poor customer service. No one is around to help.They all pretending busy. i have to walk around the store to seek help. finally got somebody. He got my printer i needed. but the printer is too big & heavy. i was hoping he would offer to help me . I am a petite person the printer is bigger than me, very heavy. At the customer service, i have 2 big printers for exchange. There was a customer representative there helping another customer & there is another employee lady there just standing doing nothing. finally the customer rep. told the employee lady to help me. she did. i said i have 2 big printers . and i am doing an exchange. she said , well, bring it here. the here is bit far away. she is really very rude and impatient and have an attitude. very very bad customer service. this happened today 10/31 around 2:18pm.