Mixed feelings about this place.
Scheduling - I think it's wrong of a family practice to not have some same-day appointments. My husband and son were in a car accident and needed to follow up with their primary after being treated at UMC. When I called for an appointment just in that same week, I was told the first available was in 3 weeks. What???? After me hemming and hawwing, miraculously an appointment appears with Dr. Gardner for that coming Thursday. A family practice needs to be responsive to the fact that most families can't predict their illnesses two weeks out.
Wait Times - the other reviews are correct. You will wait, and wait, and wait. I've accepted this. I think they overbook and it backfires.
Dr. Forte - I only saw her once and she was actually very insightful with some issues my son was having. I appreciated her candidness.
Dr. Gardner - The first 5 minutes he was in the room, I thought he was just plain weird. He didn't even introduce himself. After awhile he grew on me a bit, but still not the greatest bedside manners.
PA Joe - I think he's a jerk. My husband sees him for regular check-up and thyroid meds, I guess if you're an "easy" case he's okay. After the car accident, his bedside manner was awful. I had more questions and he just disappeared into another room - didn't even say goodbye or ask if we had any questions.
Referrals - We have Teachers Health Trust and they've actually been surprisingly quick with getting our referrals set up.
Overall, I'm not very impressed. I think we'll shop new primary doctors in the near future.