| rev:text
| - Instead of a review, here is the letter I wrote AJs about my experience in their store. They NEVER responded, and now I can no longer, in good conscience, shop there because of their apathy.
"I'm writing, because I had an experience at your store that I just can't stop thinking about. I visited last Sunday, Oct. 30th- close to closing time. As I was checking out, the cashier (a younger man- he looked like he might be of Latino decent) was incredibly polite and professional. However, I had a very negative/offensive experience with another employee of your store that appeared to have just finished her shift and was waiting in line behind me to make a purchase (she was a middle aged woman, with dyed blond hair and heavy eye make-up). As my friend and I were making our purchase, we briefly chatted with the kind cashier. I, in error, went to the wrong place to check out. Your cashier made a friendly comment about how at Costco they have arrows to guide people and that it was an easy mistake for me to go to the wrong spot. It was just friendly rapport. I suppose he was trying to ease my mind in case I felt embarrassed, which I appreciated the gesture.
Anyhow, while he was talking with my friend and myself, the woman interrupts and starts loudly saying to the cashier helping us, and I am QUOTING her, "Not MY Costco, you live with 'needy' people! You go to the 'needy' people Costco. My Costco is beautiful because there aren't any 'needy' people there. I live in a different city than YOU. I don't live amongst 'needy' people. We're not needy where I live like YOUR city".
Sadly, I am not exaggerating this in anyway. I was completely appalled by the lack of basic manners.
This woman is completely unprofessional. Regardless of her personal feelings towards wherever the young man lives or her delusional superiority over "needy" people... laughable, since she is working at a grocery store but that's beside the point. I can not believe she would have the audacity to speak to this young man in this manner in front of CUSTOMERS.
Despite her rude, insensitive and unprofessional comments, the young man remained gracious and kind and never said and unkind word or even gave an unkind glance while this woman was attempting to belittle and humiliate him in front of customers. She is lucky that I was too shocked by her behavior to say something at the time, because I am and was completely disgusted. This has left a lasting impression, a negative one to say the least, and I certainly hope that you have a talk with this woman about basic manners and conduct- even if I wasn't present- her behavior is basically harassment and no person should have to deal with such ignorance and insensitivity."
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