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  • Update: The business responded and again attempted to discredit my accusations. Either way you look at it, this location sucks. I went to the other Boardwalk Billy's and enjoyed myself they were a lot nicer and their point of sale was able to accept my credit card payment unlike yours. Also with regards to your comment about me being Elite that's so childish.. me being Elite has nothing to do with the way you treated me so nice attempt to sway the attention away from your blatant disrespect and highly egregious lack of customer service. Job well done. If you love being belittled and talked to like you are a child then this is the place for you! Also just a heads up the most recent food inspection score I could see they were cited for personal cleanliness before. The complete detail is available. After already being seated for about 20 minutes and the other person in my party having a few beers, Aaron the server decided to come to my table to tell me that and I quote "since we are getting busy and people are coming in, turn down your music or turn it off" All the while the music on the patio is blaring something talking about demons and I don't stand for that. I asked for the manager and Aaron got an attitude and told me "for what because I told you to turn the music off" I said yes you are absolutely right. Aaron came back outside and told me that the manager was busy and he'd be outside to speak with me in a little while. I waited for over 15 minutes for the manager "Dustin" to come outside. In the meantime I spoke with the only other customer outside on the patio with us, they said they had no issue with my music and couldn't even hear it. Dustin then finally came outside. He came outside seemingly cocky and said what can I do for you. I explained the situation as described. I also told him that the only person outside with us said they didn't have any issue with my music nor could they hear it. I explained that the music playing from the restaurant was too loud and we didn't want to hear it since there was objective material not fit for the whole family playing. Dustin told me that he wasn't changing or turning the music off or down and that this was private property and that's the music they play and if I had a problem I could leave. At the time I had food from across the boardwalk because Boardwalk Billy's point of sale system was unable to read my payment method. Since I couldn't order food from here I went there. Dustin proceeded to tell me that since I wanted to complain that I needed to get rid of my food from the table that it was a healthcode violation, I told him that was fine since I was done anyway. He stood there and asked me again to throw it away as if he was going to wait there the whole time until I performed the task for him as if I was his slave. There were still paying customers in our party. All the while no other customers were sitting outside on this patio. As I finish this complaint submission we are the only customers sitting out here. I'm appalled that you allow your employees and managers to act in such an unprofessional matter. They literally told me that if I didn't like the way they ran their business to leave that it was private property. I can promise you this, I will never set foot into a Boardwalk Billy's ever again and this experience is a shining star example of why I don't patronize this establishment. Since you all want to talk about violations I'll also go ahead and file complaint with the Mecklenburg County Health Department and Code Enforcement because I watched some of your employees go and touch ready to eat food without properly washing and sanitizing their hands. I'm not going to be disrespected and belittled in front of public so your managers can feel better about themselves. I asked for Dustin's supervisor and he brought me out a comment card and told me to go on there to write a review. I did not ask for a review/comment card. He obviously did not want me to reach any higher than him since he thinks it's okay to treat customers in a disrespectful manner. Since I was refused the proper contact information for upper management I decided to follow through with further action.
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