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  • Used to be pretty good, 6-7 year ago. Service and quality has since taken a turn for the worse. I've stayed here probably 100+ nights over the last 7 years. Not so anxious to say any more. Last stay (and probably last, ever) was Nov 2014. - Rear door opens from rear parking lot to elevator banks. Leaves from outside had blown in and were scattered throughout elevator lobby for the entire duration of my stay (3 days) - Asked for a wake-up call both nights of my stay. Didn't happen either morning. Residence Inn's are primarily for business travelers. Wake-up calls can be important. Be professional! When I came down the second morning, noticed that the front desk was unmanned, and the only employee around was making breakfast in the dining area. Perhaps she was meant to do the wake-up calls? - wrote to manager to inform them of the issues, in the hope that they be remedied. Manager apologized and offered to credit my Marriott awards account with extra points to make up for the poor service. Two weeks later, still no points. Followed up, got another apology from same manager. Now into second week of January, still no points. Emailed manager for status report, no response. Not the level of service I'm accustomed to from Marriott, given how often I, and the company I am part owner of, use Marriott hotels. Will certainly be on the alert for alternatives to Residence Inn Whitby, and unfortunately now not as confident in the Residence Inn brand.
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