I wish you could write separate reviews for the store and the pharmacy within the store. In general Walgreens has been pretty good to me but I've never had luck with their pharmacies at any of the locations.
I receive an email to refill my prescriptions and I'm told all j have to do is reply. I do as the message says and it tells me it will be ready by 11 am. So after work I drive down there to pick up my meds and it's not ready. Not only is it not ready but the girl tells me it's not even started. I show up over 7 hours after it was to be completed and it's not started? Wonderful.
I wait around for them to fill my meds and when I go to pay they tell me my insurance isn't valid. I ask how is that possible if I just filled the same meds last month and it was valid? She tells me I paid the self pay price. I ask her why no one told me I was paying the FULL price for the pills so I could have given them my updates insurance and she lies and tells me it was my copayment. I ask if that's true then why is it $0 this time? She claims she doesn't know why the insurance didn't pay. I let her know it's probably because you didn't tell me you needed my updated card.
Now I have to go home and file my own claims to get reimbursed for the medications I picked up. This created a lot of problems because I reached out to my doctor to try and get my meds changed due to the fact I assumed the copayment was high when in fact it was free!
I'm constantly having issues with Walgreens pharmacy and I'm such an idiot for returning here. To make matters better the girl tells the guy that I gave her the wrong card and he gives me a look like I'm an idiot. Well of course I didn't realize my info was outdated when I've been filling my meds all year and it's 4 months deep in 2015 and I'm barely being informed you weren't billing my insurance and making me pay full price!