I've been a customer here for years. I have tried other places but always come back. They always fit me in, even when I come without an appointment. I have used most of the techs and the service is consistent. The owner will make it right if there is a problem. She has taken care of me on the spot when I have walked in without an appointment numerous times when I've broken a nail, or smeared my polish before my pedicure was dry .I have brought others here too, and we have always left happy!