I'm a timeshare owner. The rooms are excellent, service is terrible. I spent ALOT of money for this place and yes, it's beautiful but I do wish that the service was much better. Don't ask for anything extra that's for sure. They never once checked on me. I asked for late check out and they said it was another $245 to 4pm. It's just outrageous to me that as an owner, there's not better service. We ended up renting another room down the street at a different hotel since our flight wasn't until late evening and I sure wasnt going to pay $245 for another few hours!!! And that $245 was supposedly a discounted rate. I didnt ask to rent out my entire 2 bedroom suite. I just needed a room to wait until my flight. As an owner, I just would think that they can offer more accomodations.
Bed is very comfortable.
View is excellent.
I slept very comfortably because when the shutters are down, the room is pitch black and the beddings are great!
Washer and dryer is not the greatest, esp the dryer piece. It doesn't let you stop it in the middle of a dry or wash. They said it's due to some security reason. My iron broke so I tried to use dryer to steam but it instead locked my dress in and soaked it. I had to call service for help. Fortunately I had another dress.
Pool is good. Clean.
Gym is okay.. bad location/view. You feel like you're in jail but equipment is modern. It did its job I guess. I just think they could've put on a floor where you had a view.
Best service I ever got from this whole ordeal is during the purchase, which I guess is expected. Nevertheless, I still remember it like it was yesterday. We got the red carpet experience during that time for sure! Those days are long gone.