I love this place! The manager here is wonderful. She catches on to people's names now that the app is up and running. It's so easy to place ur order and pick it up so when you're working you can leave your desk and walk down and it'll be ready for pick up by the time you get down there. The staff makes sure to greet each and every customer. They're all nice. Never any issues when you place an order. Now if you don't have the app and it's the morning rush, be prepared to wait. It's a small location and with Sherwin being attached to tower city it gets packed! There is always tons of donuts to chose from. I don't think I have ever seen an empty shelf in that place. The counters are clean, the small tables are clean, nothing on the ground there. The stand where the straws sugar and stuff are is always full and clean as well. They have more than coffee btw! Their peach tea is GREAT! Use the app!! Make sure to say hi to them if you use the app! Let them know they're doing a great job and say thank you!