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  • I have been going to this Dunkin Donuts for 4 years and have received the worst service as of late in the drive thru. I normally don't write reviews but after 5 consecutive screw ups in a row, I have to. 1st time: along with my usual drink/hashbrowns, ordered a croissant sandwich, got a bagel sandwich (I can overlook a mistake). 2nd time: along with my usual drink/hashbrowns, ordered a croissant sandwich, got a bagel sandwich (I can overlook a 2nd mistake). 3rd time: ordered a mocha coolatta but clearly wasn't mocha, tried to tell them it was not mocha but they insisted it was. Also had to tell them I did not receive my credit card back and finally after the third time they understood and gave me my card. Sandwich was correct (I can overlook a 3rd mistake). 4th time: along with my usual order, I did not receive the full count of hash browns (4 instead of 6) and they did not give me a straw. Sandwich was correct at least (I can overlook a 4th mistake). 5th time: along with my usual drink/hashbrowns, ordered a croissant sandwich, got a bagel sandwich and whip cream on my drink even though I said no.....I cannot overlook any more mistakes. I order the same thing everytime I go. The drive thru person repeats my order back so I don't know how after myself saying I want a croissant sandwich and after they repeat my order for a croissant sandwich, I still get a bagel sandwich. There has been other mistakes as well over the years such as seeing my croissant drop on the floor and the employee picking it up to try to still use it, luckily you can see the prep station through the drive thru window and I caught them and said I wanted a new one. It is just disappointing because again I have been going here on a weekly basis for 4 years and to have consecutive problems like this is frustrating.
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