GREEDY & CHEAP (not as in the synonym "inexpensive"... Cheap as in bad for business)
I'm going to break my review into two categories...
Things I don't like:
- I waited 10 minutes with my feet in the tub... the lady originally helping me went into the back then came back and instructed a male technician (that had not been helping another client for any of the time I had been there) to do my pedicure
- Now here is the real reason I won't be back: $2 fee to add a tip to your credit card??? I mean REALLY? I came in on my lunch break from work and just grabbed my card since it was my first time in. I understand there are merchant fees that come with using a credit card and maybe the business doesn't want to pay those for income that isn't really theirs (first of all, that's a whole different thing... but right in line with "cheap") but these fees are generally 5% or so... it really is the cost of doing business -- I don't have a problem paying a small fee (places that do 35-50 cents) to small/local businesses but $2... I MAYBE understand if you're a regular or repeat customer and know this policy but for first time clients (and that's a stretch; honestly, if this 5% fee on TIPS is going to make or break you, close your shop. The sign might as well say: "Owners are greedy. $2 charge for credit card tips").... I would have come back here if it weren't for that fee. That reason alone has lost them more than that stupid $2. Here's an idea (might help get repeat business??): WAIVE THAT FEE FOR FIRST TIME CLIENTS!? Little things like this can go a long way. I absolutely would have returned and recommended this nail salon as it is minutes from my office, but with so many others in the area, no thank you.
Things I like:
- The price for the actual pedicure wasn't bad
- It's convenient
- It's clean (they change the lining in the tub for you which is something I always look for)