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  • I was about to downgrade my rating to 2* for my bad experience on Aug 7. I purchased a Lima lunch box that day, returned to my office which is 10 mins away by foot, to find that the hot sauce/dressing was missing. It was a very busy day at work and I couldn't afford myself an extra 20 mins back and forth for it. I called the number on their receipt, hoping that someone will be able to deliver it to me. What was I thinking??? I called at the peak of their lunch rush hour, and no one even bothered to pick up the phone. I ended up eating my Lima box sad and dry. It was the worst lunch box I ever had from iQ! So I wrote to tell them that I was extremely disappointed. Didn't hear back, so I made up my mind to go to Flock instead whenever I have a salad craving. But they made it up to me! A little late, but better late than never. Their Experience Manager apologized in her response and explained to me that my email, for some reason, went into junk/spam. Today I redeemed a lunch box on the house. And yes, iQ Food, you won me back! There are many new health and organic food outlets downtown today, but iQ remains my favorite! What I learned from the bad experience? I would check my takeout order before I leave their counter every time!
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