What can I say? This place is the best. In the 31 years I've been alive, I've never been so consistently happy with my haircut. Period.
You definitely need to make sure you plan ahead because they book up quick. Usually at least a week or two. Hate to break it to that Josh guy, but he probably messed up the online booking page. Not sure how. Whenever I book, I get a text telling me it's pending, another text telling me it's confirmed, and then a reminder. Never been an issue. It's literally the easiest thing you could ever do. I'm now more concerned that he has 650 employees if he can't handle booking a haircut. Those poor employees....
Anyway, these guys rock. Plan ahead, tip well, and you'll never need another barber again