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  • I've been wondering about this place since it opened. The line up on the weekend was too long so today, when I saw the line up was only 5 people long, I decided to join it. Wow - what a big mistake! I walked in at 9:24pm. I ordered at 9:39pm and didn't get my drink until 9:56pm. This is what I have learned - Theres always a line up because they have to take the time to explain to customers what everything is on the menu and because they don't have the proper equipment to make the drinks in an efficient manner. It's in a plaza that also has a Coco, 168, ChaTime, and Presto tea, all of which are a lot more efficient at making drinks. Doesn't look like they thought this through. I know what you're thinking, "but their drinks are different and more gourmet then those other guys!". As fancy as a drink is, people will not wait more then 20 mins to pay these over the top prices and also wait another 15 mins for the drink to be made. This is a known fact and also what makes the other guys successful. Have you ever waited half an hour for a fancy latte from Starbucks or Second Cup? Most likely not, and if you did, I'm sure you got an extra free drink for the wait right? Yup. They thought out the customer experience from start to finish, can't say the same about the Alley unfortunately. The drink I ordered was a Wintermelon Punch and it didn't taste any different then the Wintermelon tea from Sharetea. Nothing special, which is unfortunate because I was hoping it would be something special after waiting so long. The menu says things like "Alley trio milk tea", "Penguin on Ice", "Garden Milk Tea". How is anyone suppose to know what these drinks are? There are no descriptions below it and I'm pretty sure no one is going to ask what every single one of these obscure names mean-especially if they're in a rush to get out (because they've already waited 20 mins to order). The time I waited, and the price I pay was not worth it at all. I could've went to any other bubble tea shops in the plaza and paid 25% less and been in and out in less then 20 mins (even if there was 5 people in line before me). If you love to wait in line, try the Alley but don't say I didn't warn you.
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