A driver from this store hit the back of my fender while I was at work over 1 month ago. A very nice gentleman witnessed this, took pictures of the van and wrote me a note. I contacted the store that night after I got off from work. The manager had left, but the employee said he would pass the message on. By almost noon the next day, I had not heard from them, so I called. Alan was courteous (but no apology) and asked for the pictures as well as pictures of the damage. I emailed him this immediately. I haven't heard from Alan since. I have called the store twice, emailed him and emailed the national customer service to no avail. The second follow-up phone call, a part-time worker said he was trying to get more information (video surveillance) but my workplace wasn't cooperating.
Umm, I am confused. How does a part-time employee know about this yet the manager has no time to call to apologize. The witness described a female driver, license plate, correct phone number of store, time and a picture of the van. Plus it corresponds to the damage on my van. Is this not enough evidence to warrant an apology for my inconvenience? Realize the damage was just cosmetic. If I were to repaint the fender it would be approx $150. I was just hoping for a phone call to apologize - even for the inconvenience in time if they are not willing to accept blame. I guess it is not happening. Well at least we know why the driver didn't take any responsibility for her mistake... She is just following leadership's example.