This is not a high-end, plush spa. The people don't whisper and you can hear people walking and doors being closed shut. That being said, they also don't have high-end plush prices. It's a very homey spa with friendly accommodating service, GREAT PRICES, and really good weekday deals (check the website). The aestheticians are certified. There was a steady stream of women coming in and out of the spa.
I had a very soothing facial that was FREE with a registered massage booking. The facial was good - they did not skip any steps just because it was a free promotional facial. I would have liked a longer extraction session, but I was also late for the appointment so there was no extra time. The aesthetician gave a wonderful scalp massage that nearly put me in a trance. My skin does look brighter and fresher after the facial.
I will likely return, especially if they keep up with the amazing specials! For the price you pay, this is a very reasonable spa.