Set: high quality and immersive
Puzzles: most are logical and straightforward but required teamwork
Parking: free
Lobby: large with seating
Price: excellent, $23.89
Customer service: amazing
Our group did the "Crossroads" escape room and had a great time. We were not able to complete the room (we used 2 hints and you are only allowed one for a completion) but did finish the room in under an hour! The design of the room was incredible, the technology was impressive, and allowed for an immersive experience. I thought the price was more than fair since many other escape rooms are similarly priced for lower quality.
Staff were amazing. They were all friendly, professional, and answered all questions (they even ask at the end of your room if you had any questions about the puzzles within your room).
Before we went into the room, staff warned us that we had more than the recommended number of people participating (we had 10). I suggest that larger groups book 2 rooms instead because we had issues with people standing in the light making things hard to read, not being able to do anything, and just being in the way while trying to navigate between the rooms (not a huge deal as we all still had a great time). Overall, I would highly recommend this place as even the people who were hesitant in coming had a great time and want to do it again!
PS: If you are looking for a room that isn't very scary, try this one!