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| - There's an Osha Thai back home in SF that is really good and I've heard great raves about this place from my co-workers who claim to be "thai food snobs". Took my sister here and we love thai food and are relatively easy to please at restaurants as well as pretty patient. This place just reopened today after closing for a quick remodel, so maybe being closed for a couple of weeks has made them forget how to give good customer service.
There were two other guests that came in, who were obviously regulars, and despite ordering after us by at least 5 minutes, they got their food about 20 minutes before us! Actually I stand corrected, they finished their food before we even got started on our appetizers! We ordered crispy tofu, shrimp pad thai, and fried tofu pad see ew. The crispy tofu took about 20 minutes to come out, then after that, we waited at least another 20 minutes before being told our food would be out soon. Two people had come in during that time and placed togo orders, to which they got to pick up and leave by the time we got close to getting our food.
Then the food came out and all we could smell was something burning. The pad thai looked and tasted pretty great, but my pad see ew was burned and there were pieces of charred tofu and rice noodles, which were conveniently buried under the pile of broccoli. I tried to be a good sport and eat it, but it was way too bitter. Then they asked how our food was and I said it tasted burnt. The waitress had the audacity to tell me "that's how it's supposed to be, but I can tell the kitchen to make you another". Yeah right, and wait another half an hour? Maybe it took too long bc they forgot and burned my noodles. What happened to customer service where if a customer feels like she tastes charred food, they just apologize for it? Hey, I know carcinogens when I taste it and that was definitely not the brown sauce I expected.
They ended up taking the pad see ew off my bill, which was the least they could do. I think I ate maybe 1/5 of my meal. The crispy tofu was very good, and so was the pad thai. The pad see ew was not good, so either I shouldn't order it next time, or if I want something charred, that's what I should get. Customer service was SLOW as molasses. There were only 3 other tables there besides us, so I don't see how it took so long to get our food. If you're down for 50% satisfaction, this seems like the place to go. I might try to give them the benefit of the doubt and come back but order something else and getting it to go (call in ahead first!). Otherwise, I'd try to look for some other thai place elsewhere, even though this is down the street from where I live.
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