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| - Went here once before and loved it. Stylist was super sweet and attentive, hair looked awesome and lasted all night, and I was a happy girl. My second visit? Not so much. I hesitated to write this because I really, really hate writing bad reviews and am paranoid about it ("Leave a 3-star review for us? Come back and we'll spit in your hair! HA!") but I can't ignore my disappointment in the service after this visit.
First, on a positive note, this place is adorable. Bright, welcoming, and fun, I feel pretty comfortable here, sipping on some delish flavored water or a complementary drink while watching some chick flick on the screen in front of me. Love the atmosphere. I had no problem getting an appointment on short notice, which was a huge relief because it was a VERY important day for me, and my hair needed to be perfect. I didn't want to spend two hours stressing out about it at home, just to have it fall flat in 30 minutes. Yes, I'm that hair-challenged.
I don't know if my stylist was having a bad morning or if she just decided she didn't feel like doing the customer service part of her job, but I immediately got the notion that blow-drying my hair was the last thing she wanted to do. She sat me down and asked what style I wanted. I said I wasn't totally sure and that I needed something business appropriate - hint, hint, this is a big day for me, I need ideas! Help me out! "So, loose waves, then?" she asked, which - from my experiences at a few blow dry bars - usually means, "I can't be bothered to discuss this further, so let's go with my standby style." Umm, sure, I guess.
And that's where our communication pretty much ended. She led me back, washed my hair, and then aggressively styled it, only speaking to upsell me their service packages or ask if I minded product in my hair. Very awkward and unfriendly. If she had asked or seemed interested, maybe some conversation would have made the whole thing go faster, and she would have known my hair is a difficult texture and doesn't hold curl well at ALL. So she wouldn't have had to ask, "Do you want some hairspray?" Yea, you're gonna need half the can.
She finally finished, and it looked decent when all was said and done, but kind of messy and unpolished - not what I was going for (not that she would know). It did calm down a little, but it also started to fall flat in an hour; pretty unimpressive for $35 plus tip. She gave me a half-hearted "Have a nice day," turned and walked away.
As I checked out, the bubbly receptionist was incredibly nice and attentive, no complaints there. In fact, she talked to me more in two minutes than my stylist did in 40, asking what the occasion was and wishing me good luck before I left. I really appreciated it after the lackluster service I'd just received.
Maybe I'll get lucky on a third visit... I'm willing to give you another try, drybar.
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