Update: since my last review, I'm updating it to 4 stars. The owner, Paula, did reach out to me shortly after my last review asking for my opinion about what could be done to improve the service and transparency of costs. She also offered to do my waxing at my next appointment . For awhile, I went to several different salons but ultimately came back to Sugarmoon for several reasons. Firstly (and the main reason), I've found that the sugaring leaves much less ingrown hairs and my Brazilian lasts way longer than the conventional waxing. Secondly, the ladies I go to- Amy, Ann - are fantastic at what they do. It's still painful yes but I normally take an extra strength Advil an hour before and this helps lessen the pain of my Brazilian.