| rev:text
| - This place had a lot of potential: the decor is fun and the singer/guitar player was incredible! He saved this venue from a 1-star ranking and is the only reason we didn't simply walk out.
My sister is a fan of all things zebra, so when I found there was a Zebra Lounge in town, I knew we had to go. The visit started off well with the helpful Palazzo staff escorting us straight to the venue which was nearly empty and we got seated right away. The aforementioned incredible musician was up on stage and because there were so few people, he was able to chat with each group and played some great tunes.
Our waitress (who I must admit struck me as a little 'off') came by with menus and let us know that it was happy hour and drinks 'under $14 were about half off'. Well, just about every cocktail on the menu is $16 so this seems a bit disingenuous but OK, whatever. All of us ordered the $12 "American Mule" the lounge's twist on a Moscow Mule. The younger members of our party were carded - no problem.
And then we waited. And waited. And waited some more. Finally, a different waitress brought out a tray of drinks. Pink drinks. Not our drinks. I never did figure out what they actually were, but they weren't American Mules - which we pointed out to Waitress #2 given that the menu had a picture of the Mules on it which the drinks before us clearly did not resemble. So she took them away and then we waited. And waited. And waited some more.
Finally she came back with the right set of drinks and carded us AGAIN. While I don't really have an issue with this and I'm glad they're following the laws, the entire experience was starting to feel like amateur hour on steroids. We downed the drinks, which were OK but nothing special, and asked for the bill. And then we waited. And waited. And ... you know how the rest of this goes. Bill comes back with each drink priced at $8...yeah, that's "about half" of $12. I paid by credit card, which was a mistake as we were now running late and I should've known better than to expect anything to take a reasonable amount of time. Sure enough, we ended up waiting some more. Granted, a few more tables had come in but the place was by no means that busy and the slowness was both inexcusable and ridiculous.
In short, the terrible service soured the entire experience. Don't come here unless you have an entire evening to burn and the patience of a saint. Or, just come in and listen to the music for awhile while you pretend to look at the menu. You'll have plenty of time to make your escape without ordering before the server comes around again...
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