This place has been pretty awful more than half the times I've been here. It really depends on the person serving you, I find.
When this place first opened, I popped my head in and ordered a latte- the person working there was super friendly and polite (presumably they owned the place.) The latte was pretty decent, it was on the way to campus from my house and the prices weren't god awful. The second time I went it was also decent and the cookies were alright. I was paying less than starbucks prices for what was essentially a starbucks latte/cookie, which was reasonable once in a while.
Now, more recently since this place's business has picked up a bit, both the patrons and the staff have become pretty rude. The last three visits have all been a waste of either time or money. Essentially the last straw was my fifth and final visit that I had been served a lumpy latte which I ended up dumping on the street and getting coffee from the Subway restaurant at Spadina/Dupont.
I wouldn't bother with this place at this point, unless you personally know someone that works there/owns the place. Seriously, there's a million better coffee shops in Toronto. If you're in a rush at that intersection: go to the new Subway or the convenience store with a Country Style in it.