Service was eh so-so. Granted I was the head of an event had 15 people. One person ran pretty late and there was not a seat setting for the 15th person, even though I confirmed for 15 people three days before the event. I felt that the staff was very disorganized. One minuted they said they had one flavor of strudel then it ended up changing to something different. With a large group they requested for entree's to be chosen before hand. When the email was sent with all the orders, there was no response to know if the email was received. I was very displeased. No photographs were allowed while in the tea house, but yet we didn't know that until a camera was brought out. I honestly didn't see any signs about no photography. I don't think I would personally go back to the facility, even though their tea list is over 80 different kinds of teas.