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  • Normally we have a wonderful experience with US Egg, particularly with the Scottsdale and Shea location. However, we were on the other side of town and decided to try the 7th St and Greenway location. I am incredibly disappointed with the poor service and equally terrible food. First, the server wouldn't pour our water into our glasses. She slammed down a pitcher of water and we were expected to serve ourselves. In addition, my boyfriend ordered a beverage and was never asked if he wanted a refill. We know we aren't dining at the Ritz, and that would have been fine, but when the food came out, we were disappointed. The image here portrays the soggy bread and cold meat that comprised my boyfriends sandwich. I received toast but no butter. After tracking down our server, we were advised that they didn't have any more butter but were trying to find some. Eventually I received two frozen butter packets to attempt to spread on my toast. My boyfriend showed his sandwich to the manager who didn't apologize, but did take the dish away and state the dish would be remade. About 2 mins later, the dish returned, and it was abundantly clear that they just added a fresh layer of melted cheese to the sandwich. We decided to just finish our food and leave, however, our server spent the rest of the time avoiding our table. We were disappointed when we did receive the bill to find that they still charged us for the crappy sandwich. I felt bad not leaving a tip, but I couldn't justify tipping after such poor service, food and a seemingly inadequate response to poor customer service.
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