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| - I first went to Aspen Dental in may for a cleaning. After xrays and a general "exam" I was told they don't do cleanings on the first visit. I went for a cleaning, not a consult to then take MORE time away from my 9-5. First set an expectation if that's how you run your business.
I mentioned I have been clenching my teeth just this year 2016. Never before. I was then told to see their recommended TMJ specialist and they wouldn't do a cleaning until I went there first. Huh?
I never went to the TMJ specialist. But in August I woke one day and my face was swollen. I got in the next day and they said I had an infection that would cause me to make a choice of either a 2nd root canal in that tooth, or extract it and get a bridge. The costs were the same and their oral surgeon said it would be 50/50 on the root canal working. So I opted for the extraction.
The surgeon who pulled my tooth was awesome. I'll give him that. He was extremely professional and walked me through the entire process before and during the procedure. While not his fauly, I will say this was the first tooth I eved had pulled and for 90 minutes I felt somewhat like I was in a horror movie with bone snapping noises.
During the healing process in the next couple of days I felt a piece of sharp bone sticking out and it was causing the roof of my mouth to decay. I got back in there and they removed it. However, before the doc put the novacane shot in, the assistant girl put way too much numbing gel on my gum and it went down my throat. I realized it was impossible to swallow but they were long gone for 10 minutes while I sat on the side of the chair hoping to get my swallowing sensation back. Anyhow, they removed the piece of bone and it ended up healing nicely after that. I think they forgot to take this piece out to begin with.
Then in December I go to get a cleaning, finally. The hygenist was by far the worst, and most painful experience I've even had at a dentist. My teeth and gums are very healthy for 53 years old, but there was a ton of blood from her water pic and scraping. Then she was literally fighting me when I was telling her about my xray before my tooth extraction in August. She was pointing me to the xray in May, when I went in for my cleaning, but then I asked if the tooth was infected and needed to be pulled in May...why didn't they do it then?! Why wait until August when my face was swollen? Ya...then she found the xray from August within the middle of the xrays from May.
Long story short, besides the front desk girls who are cordial, and the office manager, who is nice and explains the money situation perfectly, the processes and the hygenist are horrible. I will never return to this location again.
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