Lola's is one of my favourite spots - I have been here for both dinner and brunch.
1) The staff is always very friendly, personable and helpful. The service is great. One time something ran out in the kitchen, and the server was SO apologetic. It seems that the staff really cares about the business and the customer having a positive experience.
2) I love the great mix of food - so many awesome vegan and veggie options as well.
3) The food is great and the price point is excellent. The ambiance is nice, without being pretentious - a very laid back and comfortable experience.
4) Even when its slam packed, I don't feel like a sardine as I sometimes do in other busy brunch spots. The layout is well designed.
I have tried many things of the menu - never had a bad experience here!