Awful customer service. Called and made the order, an hour passes by no respond so i call back to check up on it. 1st they said we werent on their order list and then after looking again changed the story to they had cancelled our order because someone showed up to our hotel room and there was no answer (highly doubt it considering the tv and everything else in the room was muted on purpose! :\) and then yet again changed it to the cause being we called them with a different number (as if we didnt know what phone we used to call them) but they really tried making us feel like it was our fault when the error was clearly theirs.
After acknowledging this wasnt getting us anywhere & letting it go of course they realized fault was THEIRS they left a VM saying the delivery guy will be on the elevator in 5mins and we should go meet him...
Which brings me to my conclusion: would NOT recommend this place absolute waste of time and you can sense the attitude in their tone. I can see im not the 1st of many negative reviews so if they can channel that consistency of negative service into positives maybe theres still hope! (thats a BIG maybe)